the box where the bike arrived in has a hole (does not look so big) so i open the box just to realize the back wheel rim was vented and make the tire to blow off. we will have a replacement soon. and i hope i can change the 2 stars for a 5 stars rating. other than that bike seems well built. This bike is terrible. Came missing more than one feature, have had constant issues with the chain falling off and now I am about to go pay $50 to a local bike repair shop to fix the pedals and the chain because their "limited lifetime warranty" is also bogus. Two stars were removed for the following: 1) Seat cushion: The seat cushion is a simple air-bag, and does not provide enough support for the occupant. I've had complaints when hitting bumps, as my passenger complains of hurting back/neck. Please do something about the crappy seat cushion. 2) 3 point harness: Most car-seats have an intermediate clip to join shoulder straps, this does not, and I find that the shoulder straps can slip off the shoulders. Please include some

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